Privacy Policy

Convertly ("we", "us", "our") operates the convertlyhq.com website and the Convertly Shopify app. This page informs you of our policies regarding the collection, use, and disclosure of personal data.

Information We Collect

We collect information you provide directly — such as your name, email address, and Shopify store URL when you create an account. We also receive data from Shopify via webhooks including order data, customer data (with your consent), and product catalog information.

How We Use Your Information

We use the information to:

• Provide and maintain the Convertly service
• Track referrals and attribute orders to creators
• Calculate and process commission payments
• Send transactional emails (welcome, password reset, notifications)
• Improve our product and customer experience

Data Retention

We retain your data for as long as your account is active. Commission records are kept for 7 years for tax compliance. You may request deletion at any time by contacting support@convertlyhq.com.

GDPR Compliance

We comply with GDPR requirements. You have the right to access, rectify, or delete your personal data. We process customer data requests, customer redaction requests, and shop redaction requests as required by Shopify.

Contact Us

If you have questions about this Privacy Policy, contact us at privacy@convertlyhq.com.